eg has announced the latest release of eg work manager®, including innovative new functionality and enhancements certain to keep the company ahead of its competitors in the rapidly evolving sector.
The strategic workforce management suite for back offices, first launched in 1988 to address major operational issues faced by companies around the globe, has been enhanced by the pioneer of the back office workforce optimisation software market to include functionality that secures the company’s reputation as a market leader.
Planning and forecasting, real-time work management, reporting and analytics have always been at the forefront of the software’s proposition. The latest release of the suite – version 8.1.0 – includes brand new and enhanced functionality, such as employee engagement through gamification, further support for workers and management on the move and simplified scheduling and work allocation capabilities, to ensure the product’s proposition goes even further.
CEO of eg solutions, Elizabeth Gooch, said;
“eg work manager is the most comprehensive purpose built workforce management suite for back offices that addresses complex transactional processing in a multi-channel environment.
“The new functionality we have introduced within this latest release address a number of business problems that our clients have been looking for us to solve, as well as addressing the changing face of work. Features such as the gamification functionality have been introduced to tackle some of the key challenges as millennials enter the workplace,” she added.
New capabilities in the latest release of work manager also include enhanced visibility of SLA targets and progress, the ability to input and assign allocation filters to members of staff within a team by skill, seniority and case importance/status and the ability to attach supporting documentation, images and video files to a case which can then be synced, uploaded and accessed via the company’s mobile app, eg mobile™.
“eg work manager is the work management tool of choice for businesses that operate back offices; including many in financial services, telecoms and utilities sectors.
“This latest version, and the enhancements within it, have been developed with the end user in mind; addressing not only issues pertinent to the operation of the business itself, such as processes and rules, but also the changing profile of today’s workforce and the enterprise of tomorrow.”
eg work manager version 8.1.0 is the only version of eg work manager to enable the simultaneous use of eg mobile™.
About eg solutions
eg solutions is a provider of enterprise workforce optimisation solutions, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Over 100,000 users in leading UK and international companies in multiple industry sectors, including financial services, healthcare and utilities use our software.
Using our forecasting, scheduling, real-time work management and operational analytics capabilities, we deliver measurable improvements in customer service, quality, productivity and regulatory compliance. Supported by the eg principles of operational management implementation and training services we guarantee operational productivity gains and return on investment in short timescales.
Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.
The eg operational intelligence suite is available in the cloud, as a managed service, and on-premise.
The Company is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange (EGS).
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