eg solutions plc (AIM: EGS) is an enterprise workforce optimisation software company, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.
Our software is now used by leading UK and international companies in multiple industry sectors including financial services, healthcare and utilities both in the cloud and on-premise.
Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales.
Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.
Our Strategy for sustainable profitable growth
To be the leading provider of back office solutions that enable clients to make better operational decisions. The solutions will provide historic, real-time and predictive Management Information together with a training and development programme to use the intelligence to deliver guaranteed improvements in operational performance and bottom line results.
Multiple growth drivers
- Maximise penetration of our current markets
- Demonstrate applicability in new markets and sectors
We are focused on achieving profitable growth and positive cash flow, which will enable us to invest in new products and resources that advance our strategic vision.
We continue to invest in product development so that our software has the functionality businesses can use leading to an immediate impact on their businesses and a quicker return on investment.
Our clients are core to everything we do and we will achieve 100% referenceability by ensuring the delivery of high quality products and services to all our customers, at all times. We guarantee that our knowledge and experience will be embedded directly into clients organisations through our skills transfer policy, training and support.
A committed team
We are committed to delivering world class solutions to our clients. Recruiting, developing and retaining team members is key to our success.